About Us
More Than Software. Your Technology Partner.
Who We Are
We’re a team of developers, problem-solvers, and innovators who believe technology should simplify—not complicate—your daily operations.
What We Do
- Simplify billing
- Organize customer records
- Streamline daily operations
- Improve reporting
- Support your team every step of the way
Our Mission
To make utility management simpler, smarter, and more reliable, so you can spend less time worrying about your systems and more time serving your community.
Our Partnership Process
01.
Listen
Every partnership starts by understanding your needs.
02.
Learn
We take time to understand your workflows and challenges.
03.
Build
We tailor solutions that fit your utility.
04.
Launch
We guide your team through a smooth implementation.
05.
Support
We’re here long after deployment with reliable assistance.
06.
Grow
As your organization grows, we’ll continue growing with you.
Meet Our Leadership
Our leadership believes great software starts with listening. That’s why we’re committed to understanding your needs and building solutions that truly make a difference.
Joanne Williams
Founder
Fred Buster
Director OPS
Lisa Hoffman
Director HR
Why Choose Us?
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Every utility is different. We take the time to understand your needs before offering solutions.
We believe good partnerships are built on clear communication, transparency, and responsiveness.
We’re not just here for implementation—we’re here to support your success for years to come.
Your goals become our goals. We celebrate your progress and work alongside you every step of the way.
Challenges happen. When they do, you can count on our team to respond quickly and work with you toward the best solution.
Technology evolves, and so do we. Our team continuously learns, innovates, and improves to provide you with the best possible experience.
Some Numbers
Satisfied Clients
Projects Completed
Accolades Earned
Lines of Code
Ready to transform your water utilitiy operations?
Join strategic utilities who trust MainTap to streamline their billing, improve customer satisfaction, and optimize revenue collection.